If you are looking for a partner to assist you with your user manuals or technical documentation, you have come to the right place! We are specialists in the delivery of complex technical information in simple English. 18 years in the business, and loads of happy clients! We can help you prepare:
- User guides
- Quick start guides
- Installation guides
- Release notes
- Maintenance manuals
- Administration guides
- Training materials
- Help systems
- Web sites and web content
- Knowledge base content
- Technical specifications
- System specifications
- Requirements statements
- Use cases and user stories
Good user documentation is complete, easy to use, and accurate. It tells your customers how to use your products to achieve their goals. The customer needs documentation that looks at your products from their own unique point-of-view. It’s got to get straight-to-the-point, be concise yet packed with relevant information, and be focused on its audience.
We are experienced with large document libraries spanning up to 100 separate manuals and guides, helping our clients to structure their total enterprise information set in the best way possible to yield value for our client’s customers.
Our clients include major telecommunications companies, supply-chain software suppliers, financial institutions, insurance companies, hospitality and service companies, and many others, big and small, in Europe and Australia.
We work with clients in the role of team leader, technical project manager, senior editor, business analyst, IT controller, and webmaster. We have cooperative agreements with trusted partners who supply important add-on services like graphic design, editing, and translation – overnight, if need be. We pride ourselves on not just doing a good job, but doing the right job, and never leaving you unsatisfied.
We are selective about our assignments, and never commit unless we are sure we can give 100% to it. All our consultants work at your site, giving you the personal attention and contact you need. We are punctual, good fun to work with, and we do a great job.
When your company is dependent on excellence in documentation, we want you to think of us.